Time Management and Delay Scenarios in International Shipping
Even though perfect planning is made in the logistics world, sometimes delays can occur due to reasons beyond our control. As Han Bros Cargo, our priority is to manage these processes transparently and inform our customers at every stage. There is no need to panic if your cargo or household goods do not reach the address in the expected time. Variables such as adverse weather conditions, customs congestion, or technical glitches at border gates in international road transport are professionally analyzed and the fastest alternative routes are activated.
Steps to Follow in Case of Delay
When a delay is noticed, the Han Bros Cargo operation team follows these steps:
- Instant Status Analysis: We confirm exactly where your items are (at which customs or on the road) via GPS and the system.
- Identifying the Cause: We determine the source of the delay (operational, bureaucratic, or natural) and set a realistic new delivery date.
- Information and Coordination: We convey the current status to you via our 24/7 support line and alert our arrival stations in the UK, Germany, or France if any.
- Evaluating Alternatives: If the delay is caused by a truck breakdown, we offer fast solutions such as transferring your items to another vehicle (Cross-Docking).
Customer Rights and Han Bros Assurance
It is our duty to protect your customer rights in delays occurring outside of force majeure reasons specified in our logistics contracts. Han Bros Cargo keeps customer satisfaction above all kinds of operational difficulties. If the delay process gets longer, we minimize your grievance with the storage of your items in secure warehouses and the extra care offered by our team at the moment of delivery. Remember, communication is everything in logistics; we never leave you in uncertainty.
Frequently Asked Questions
Can I receive compensation if the delivery time is exceeded?
Within the framework of delivery guarantees specified in the contract and the CMR convention, your compensation rights are evaluated in faulty delays caused by the carrier. Controls by official authorities (customs, police, etc.) are accepted as force majeure, but we work actively with our customs brokers to accelerate this process. You can perform instant location tracking for 24 hours with the reference number given to you from the 'Shipment Tracking' screen on our website. For the safety of our drivers and your items, we wait in the nearest safe parking area in risky situations and the voyage continues as soon as the road is cleared. Our operation team proactively reaches you via your registered phone number or e-mail address and provides information about the cause of the delay and the new plan. Your time is valuable, your load is our trust. Professional solutions against delays are at Han Bros Cargo!Do congestions at customs count as a delay?
How can I see where my cargo is?
What do you do if there is a delay due to weather conditions?
How is delay information communicated to me?
